Refund & Delivery Policy

Refund Policy

Please choose your items carefully as Arboriculture Australia is not able to provide refunds on purchases except as noted in our Delivery Policy.

Delivery Policy

All book orders for delivery in Australia will be delivered by Standard Post. Some books and DVDs may not be in stock and we will hold your order until all items are in stock. This may take up to 4 weeks. We will notify you by email if items are not in stock. You may cancel your order for out-of-stock items up to 48 hours after we send you the email notifying you of the item being out-of-stock. If you do not provide an email address we will not provide notification of out-of-stock items.

Membership, conference registration and other non-tangible purchases will be acknowledged by mail or email once processed by Arboriculture Australia administration.