Refund & Delivery Policy
Please choose your items carefully as Arboriculture Australia is not able to provide refunds on purchases except as noted in our Delivery Policy.
All book orders for delivery in Australia will be delivered by Express Post. Some books and DVDs may not be in stock and we will hold your order until all items are in stock. This may take up to 4 weeks. We will notify you by e-mail if items are not in stock. You may cancel your order for out-of-stock items up to 48 hours after we send you the e-mail notifying you of the item being out-of-stock. If you do not provide an e-mail address we will not provide notification of out-of-stock items.
Membership, conference registration and other non-tangible purchases will be acknowledged by mail or e-mail once processed by Arboriculture Australia Administration.